Shipping policy
Order Processing
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Each order is handled with care to ensure quality and precision.
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Please allow 1–3 business days for processing before dispatch.
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Orders placed on weekends or public holidays will be processed on the next working day.
Delivery Time
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Standard delivery timeframe is 5–15 business days, depending on your location.
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We partner with trusted carriers to ensure your order reaches you safely and promptly.
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Once dispatched, you will receive an email with your tracking information.
Shipping Fees
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We are pleased to offer complimentary shipping on all orders, with no minimum purchase required.
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Every package is delivered directly to your door at no extra cost.
Order Placement
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Select your desired item and add it to your shopping cart.
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Proceed to checkout and carefully review your shipping details.
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Choose your preferred payment method — all transactions are processed through our secure, SSL-encrypted system.
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Once your order is complete, you will receive a confirmation email for your records.
Delays & Availability
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Delivery times may vary slightly during peak seasons or due to unforeseen global shipping delays.
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Our team is committed to ensuring your order arrives as swiftly as possible and will keep you informed every step of the way.
Customer Care
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For personalized assistance or urgent delivery requests, please contact our Customer Care team at info@lilyonqueen.com.
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We are always happy to assist you.